Video Consult Service

Our Video Consultation Service uses technology to allow our veterinary team to assist you when we’re not able to provide care and treatment in the surgery – which is particularly important during the current COVID-19 situation.

Using a technology platform, our vets can give you general advice, help monitor and update treatment for pets already under our care. In certain circumstances, we may be able to provide veterinary attention to new cases, where no other more suitable arrangements can be made.

Benefits of a video call

  • Get advice without visiting the practice
  • Same cost as a standard consultation
  • Call our practice, and we’ll discuss the most appropriate way to manage your request

How does it work?

For a video consultation, you can use the below Vetstoria platform to book an appointment, and it will send an email to confirm the details.

The appointment will then take place as planned as a video consultation with an appropriate member of our Practice team who will have access to your pet’s notes; we already have available in our practice.

Please note that you will require a device with a camera and microphone to engage in a video consultation.

If a follow-up visit to the practice is required, our vet will inform you.

Following professional guidance from the Royal College of Veterinary Surgeons (RCVS)

Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.

Currently, in the circumstances of the coronavirus outbreak, the RCVS has introduced temporary permissions to prescribe medicines where it is appropriate remotely, and no reasonable alternative is available, such as when an owner must remain isolated at home or treating a pet in practice is not practical. Under these circumstances, a video consultation might be appropriate.

Video Consultation Service terms and conditions

Our vets will be able to give general advice, help monitor and update treatment for pets already under our care. We may be able to provide veterinary attention to new cases where no other more suitable arrangements can reasonably be made. Depending on the individual circumstance of any request – the final decision to conduct a video consultation will be made by the practice.

Fees will be charged in line with our standard consultation fee. Payment will be taken before the video consultation appointment with receipts sent via email or post. Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree on how medication can be obtained (if posted, an additional delivery charge will apply – depending on the delivery service requested).

Use of this Video Consultation Service will be subject to our privacy policy which can be found here.

In addition, our standard terms and conditions will apply.