Dudley Hospital (24/7): 01384 252509 Lye: 01384 897632 Oldbury: 0121 552 9996 Sedgley: 01902 670900 Quinton: 0121 248 9003

Award Winning Vets

Customer Commitment Award

Not only have we won the award for Customer Commitment within the Black Country Chamber, but we were also selected from entries across the entire West Midlands to be crowned Regional Winner too! Separate judging panels for each award visited our flagship Accredited Veterinary Hospital to interview our team and observe practice for themselves and it is our outstanding approach to ensuring that our customer service is second to none that has been recognised with this particular award. We now go forward to compete in the national finals with the chance to take home the prestigious winner’s trophy as Business of the Year 2018!

Workplace Wellbeing Award

We were delighted to pick up the Black Country Chamber of Commerce's award for Workplace Wellbeing at their recent prestigious awards ceremony. This award has special meaning to us as our team’s wellbeing is at the very heart of our operation. Over the course of the last 18 months we have invested heavily in facilities and systems that help support, nurture and develop our team members at whatever point they are in their career. It is brilliant that our passion for the wellbeing of our team has been recognised by independent judges, plus it was fantastic to hear compare comedian Milton Jones call out our name TWICE as we won TWO of the ten categories on the night; also picking up the award for Customer Commitment.

Outstanding Client Service Award

We are thrilled to announce that we have been awarded OUTSTANDING by the RCVS for all FIVE of our branches in the area of Client Service. The news comes after each of our practices in Dudley, Lye, Sedgley, Quinton and Oldbury, were visited and assessed by a RCVS official inspector, who had nothing but positive feedback about his experience. The Client Service award is part of the Practice Standards Scheme; a voluntary initiative run by the Royal College of Veterinary Surgeons (RCVS) to accredit veterinary practices in the UK. Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care. It’s certainly a tough test and one which we are proud to have excelled at!
The Client Service category centres on the experience clients have when visiting one of our practices and recognises how our team are trained, our standards of client care and our company’s operational principles.

Vet Well Being Award

We are delighted to announce that we have won this year's Vet Well Being Award. This award is run by the Society of Practising Veterinary Surgeons (SPVS) and the RCVS Mind Matters Initiative and is open to practices across the UK. At Blacks, we know that in order to deliver the very best care to our patients, our team have to feel on top form when they are at work. It’s great to know that we have been recognised for valuing the health and happiness of our super team by promoting a culture of positive communication, motivation, engagement and respect.

Silver Award for Best Vet UK 2017

2017 marked the third year of our Dudley Hospital ranking in the top two positions for Best UK Vet. We are incredibly proud of our consistency and ability to stay at the top of this independent award - a record-breaking achievement. Our Lye Surgery came in 4th; very narrowly missing out on the Bronze award and our Quinton, Sedgley and Oldbury branches were also in the Top 11 nationally.

Best Vet UK 2016

We are delighted to be the first ever vets to win the award twice! The top three places nationally ALL went to Blacks Vets. Our Dudley Hospital won the Gold Award, and we also secured second and third place awards for our branches in Lye and Sedgley resulting in a clean sweep of the top gongs! Our Quinton and Oldbury branches were also in the Top 8 nationally.

Best UK Vet 2015

We were very proud to be awarded Best UK Vet in 2015. With over 262 four and five star reviews on its website, our Dudley awHospital topped the review charts of all 3500 UK vets on VetHelpDirect.com and Any-UK-Vet directories. Chosen by pet owners themselves, the Best UK Vets Award is a genuine reflection of the excellent client and patient care provided by Blacks Vets.

Practice Manager of the Year

Blacks Practice Manager Val Marsh made history in April 2015 by becoming the first person to win the prestigious Pet Plan Practice manageManager of the Year award TWICE! Val won in 2006, and has served on the judging panel for the award.

Best of the Black Country

Blacks Vets was among several businesses to receive an award at the Express & Star’s Best of the Black Country Awards in November 2008. Blacks Vets scooped the Customer Service Award, a testament to the skill and dedication of our team.

Practice of the Year and
Practice Manager of the Year

Girish Thakral was a Vet of the Year finalist in 2010 and 2008. In 2006 we were awarded the title of UK Practice of the Year while Val Marsh also won Practice Manager of the Year.

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