Outstanding Client Service Award
We are thrilled to announce that we have been awarded OUTSTANDING by the RCVS for all FIVE of our branches in the area of Client Service. The news comes after each of our practices in Dudley, Lye, Sedgley, Quinton and Oldbury, were visited and assessed by a RCVS official inspector, who had nothing but positive feedback about his experience. The Client Service award is part of the Practice Standards Scheme; a voluntary initiative run by the Royal College of Veterinary Surgeons (RCVS) to accredit veterinary practices in the UK. Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care. It’s certainly a tough test and one which we are proud to have excelled at!
The Client Service category centres on the experience clients have when visiting one of our practices and recognises how our team are trained, our standards of client care and our company’s operational principles.