We are thrilled to have been awarded the title of 'Best Place to Work' at the Express and Star's Business Awards 2019. We have the Blacks staff family at the very centre of what we do and have dedicated a lot of time and investment to make ours a fantastic place to work. But don't just take our word for it... what do the members of the Blacks Family really think about working with us?
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Kendall Clee scooped the top prize to become the first ever Veterinary Receptionist of the Year at the British Veterinary Receptionist Congress. Awarded by the British Veterinary Receptionist Association (BVRA), the prize recognizes the pivotal role receptionists play in enabling practices to run optimally, taking on board and managing the needs of clients and clinical staff alike. Praised for her friendly and calm approach and her popularity with clients, Kendall beat over 100 other applicants from across the country to win the title.
Clinical Director, Dr. Brian Hogan was a finalist for the Pet Plan Vet of the Year Award 2019. Voted for by clients and colleagues, this is a National award scheme hosted by insurance company, Pet Plan, to recognise outstanding service to the veterinary industry. Dr Hogan was one of three finalists and we could not be prouder that his incredible veterinary work, role as a mentor and Partner and his general positive influence on our family is being acknowledged on such a broad platform!
Not only have we won the award for Customer Commitment within the Black Country Chamber, but we were also selected from entries across the entire West Midlands to be crowned Regional Winner too! Separate judging panels for each award visited our flagship Accredited Veterinary Hospital to interview our team and observe practice for themselves and it is our outstanding approach to ensuring that our customer service is second to none that has been recognised with this particular award. We now go forward to compete in the national finals with the chance to take home the prestigious winner’s trophy as Business of the Year 2018!
We were delighted to pick up the Black Country Chamber of Commerce's award for Workplace Wellbeing at their recent prestigious awards ceremony. This award has special meaning to us as our team’s wellbeing is at the very heart of our operation. Over the course of the last 18 months we have invested heavily in facilities and systems that help support, nurture and develop our team members at whatever point they are in their career. It is brilliant that our passion for the wellbeing of our team has been recognised by independent judges, plus it was fantastic to hear compare comedian Milton Jones call out our name TWICE as we won TWO of the ten categories on the night; also picking up the award for Customer Commitment.
We are thrilled to announce that we have been awarded OUTSTANDING by the RCVS for all FIVE of our branches in the area of Client Service. The news comes after each of our practices in Dudley, Lye, Sedgley, Quinton and Oldbury, were visited and assessed by a RCVS official inspector, who had nothing but positive feedback about his experience. The Client Service award is part of the Practice Standards Scheme; a voluntary initiative run by the Royal College of Veterinary Surgeons (RCVS) to accredit veterinary practices in the UK. Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care. It’s certainly a tough test and one which we are proud to have excelled at!
The Client Service category centres on the experience clients have when visiting one of our practices and recognises how our team are trained, our standards of client care and our company’s operational principles.
We are delighted to announce that we have won this year's Vet Well Being Award. This award is run by the Society of Practising Veterinary Surgeons (SPVS) and the RCVS Mind Matters Initiative and is open to practices across the UK. At Blacks, we know that in order to deliver the very best care to our patients, our team have to feel on top form when they are at work. It’s great to know that we have been recognised for valuing the health and happiness of our super team by promoting a culture of positive communication, motivation, engagement and respect.
2017 marked the third year of our Dudley Hospital ranking in the top two positions for Best UK Vet. We are incredibly proud of our consistency and ability to stay at the top of this independent award - a record-breaking achievement. Our Lye Surgery came in 4th; very narrowly missing out on the Bronze award and our Quinton, Sedgley and Oldbury branches were also in the Top 11 nationally.
We are delighted to be the first ever vets to win the award twice! The top three places nationally ALL went to Blacks Vets. Our Dudley Hospital won the Gold Award, and we also secured second and third place awards for our branches in Lye and Sedgley resulting in a clean sweep of the top gongs! Our Quinton and Oldbury branches were also in the Top 8 nationally.
We were very proud to be awarded Best UK Vet in 2015. With over 262 four and five star reviews on its website, our Dudley Hospital topped the review charts of all 3500 UK vets on VetHelpDirect.com and Any-UK-Vet directories. Chosen by pet owners themselves, the Best UK Vets Award is a genuine reflection of the excellent client and patient care provided by Blacks Vets.
Blacks Practice Manager Val Marsh made history in April 2015 by becoming the first person to win the prestigious Pet Plan Practice Manager of the Year award TWICE! Val won in 2006, and has served on the judging panel for the award.
Blacks Vets was among several businesses to receive an award at the Express & Star’s Best of the Black Country Awards in November 2008. Blacks Vets scooped the Customer Service Award, a testament to the skill and dedication of our team.