Your privacy is taken very seriously and we are dedicated to handling your information in a secure and responsible manner.
This policy sets down the various areas where user privacy is involved and outlines the obligations and requirements for website users and owners. The policy also covers the way this website will protect user data as well as storing and processing that information.
This website/the website owners take a proactive strategy on user privacy and provide appropriate measures to safeguard the privacy of users for the duration of their visit. The website complies with UK national laws and requirements for user privacy.
Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users.
Other cookies may be stored to your device hard drive by external vendors should this website use sponsored links, referral services or adverts. These cookies track visitor conversion and referral and tend to expire after 30 days, although some may take longer to expire. None of the user’s personal information shall be gathered or stored.
Users contacting this website and/or its owners do so at their own discretion and provide any such details requested at their own risk. Personal information will be private and stored securely until it is no longer needed; details can be found in the Data Protection Act 1998. This website endeavours to ensure a safe and secure form to email submission procedure but visitors using these forms do so at their own risk.
This website and its owners use any information submitted to supply further information about the products/services they offer or to help in answering any queries you might have. This includes using your details to subscribe you to any email newsletter the website uses but only if this was made clear to you and your permission was granted when submitting any form. Or whereby you the consumer have previously purchased or enquired about purchasing a product or service that the email newsletter relates to. This is not a complete description of your rights in regard to receiving email marketing communications. Your details will never be passed on to any third party.
Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.
The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.
We encourage you to be cautious and to read the privacy statements of each and every website that collects your information.
This privacy statement only applies to information collected on this website.
Adverts and Sponsored Links
This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.
Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.
Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.
This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.
Users should use good judgement before clicking any shortened web addresses (urls). This website will try to ensure only safe and relevant urls are posted. However, social media platforms can be prone to spam and hacking; for this reason this website and its owners cannot be held liable for any damages or implications as a result of following any shortened links.
The practice takes the protection of all personal data very seriously and to comply with the law, personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully. Personal information must be dealt with properly however it is collected, recorded and used, whether on paper or in electronic form.
To this end we fully endorse and adhere to the Principles of Data Protection, as detailed in the Data Protection Act 1998.
Specifically, the principles require that personal information:
- shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met
- shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes
- shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed
- shall be accurate and, where necessary, kept up to date
- shall not be kept for longer than is necessary for that purpose or those purposes
- shall be processed in accordance with the rights of data subjects under the Act
- appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
- shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
Client or pet information given by the client, or revealed by clinical examination or by post-mortem examination will in the main not be disclosed either orally or in writing or accidentally or otherwise any unauthorised third party.
The duty of confidentiality is important but it is not absolute and information will be disclosed in certain circumstances, for example where the client’s consent has been given, where disclosure can be justified by animal welfare concerns or the wider public interest, or where disclosure is required by law
The client’s permission to pass on confidential information may be express or implied. Express permission may be either verbal or in writing, usually in response to a request. Permission may also be implied from the circumstances, for example where a client moves to a different practice and clinical information is requested or where an insurance company seeks clarification or further information about a claim under a pet insurance policy. However, whenever practicable the client’s express consent to the disclosure will be sought.
In circumstances where the client has not given permission for disclosure and the veterinary surgeon or veterinary nurse considers that animal welfare or the public interest is compromised, client confidentiality may be breached and appropriate information reported to the relevant authorities. For example this may include situations where an animal shows signs of abuse or is at real and immediate risk of abuse or where the information is likely to help in the prevention, detection or prosecution of a crime.
The practice will seek advice on matters of confidentiality and disclosing confidential information where unclear from the Royal College of Veterinary Surgeons’ Professional Conduct Department.