It's not just clinical excellence we strive for at BVG but also excellence in customer service, which is in abundance in our Insurance Office and contributed towards our winning the 2008 Black Country Business of the Year Customer Service Award.
Run by Lynn Jones, Ruth Skidmore, Deborah Bellars and Kirsty Bennett our excellent team work tirelessly on behalf of clients to process their paperwork to recover the cost of treatment from their insurance policies. In fact it is often possible for BVG to directly claim the cost of treatment from clients’ insurance companies, meaning that our clients are not out of pocket while their pets are undergoing treatment.
Pictured l-r: Ruth, Lynn and Deborah
Kirsty Bennett
This direct claim facility means that our clients can be admitted for treatment which they often urgently require without worrying about having cash available to meet the costs. In order to make the most of this facility we at BVG recommend that clients take out "cover for life" policies with companies such as Petplan so that if their pet requires long term management of a medical condition, such as diabetes, they have help from their policy for as long as they need it.
Clients are required to produce an original current insurance certificate, policy documents and details of previous medical history before we can undertake a direct claim.
If clients are unsure whether a condition or treatment is covered by their policy, they should contact their insurance company direct, as failed direct claims are due for immediate settlement by the client. Also please bear in mind that an insurance policy is strictly between the insurance company and the policy holder and as a third party, insurance companies will not discuss any aspect of a client’s policy with us.
Click on the links below to view details of the services we offer:
